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Director - Business Operations Management and Support - Visa - Singapore
Job description
Position Summary
Reporting to the Sr Director for Business Operations Management and Support for SEA Regional and Global Clients, this role is responsible for reviewing complex and high-risk transactions across all functions in the SMT/GC (Singapore Malaysia Thailand/Global Clients) and IPVM (Indonesia Philippines Vietnam Myanmar) clusters, to ensure business processes are operated in an effective and compliant manner, and are in adherence to established policies and procedures.
The role will act as a liaison to fully support smaller countries with value-in-kind (VIK) transactions provided to our business partners, working collaboratively with Controllership, Compliance and Legal teams, as well as in-country Marketing, Product and other global functions to implement and maintain a robust controls framework. He/she will provide training on corporate policies and procedures, and will liaise with stakeholders to take prompt action on remediation actions required.
The role will provide oversight to SMT/GC and IPVM teams to ensure a consistent and well controlled approach on the transactions involving high risk areas such as travel, entertainment, events management, purchase of goods and services, gifts and donations based on guidance provided by regional and global management. He/she should have a solid understanding of corporate policies and procedures and should report and remediate any identified areas of control weaknesses. He/she will be responsible to validate and coordinate policy exception requirements for the SMT/GC and IPVM cluster and then channel these to Controllership and/or other policy owners to resolve. He/she should also log and report all non-compliant matters for further escalation to Controllership and executive management accordingly.
Reporting Relationships and Interactions
This position will be located in Singapore and will report to the Senior Business Operations Director for SMT/GC and IPVM.
Work extensively in a team environment with Controls group (comprising Controllership, Compliance, Legal,Sourcing and Contracts Management teams) as well as SMT/GC and IPVM Sales and cross-functional team leads and staff.
Responsibilities
The responsibilities of this role will include the following, but not limited to:
Provide consultative support to assist the SMT/GC and IPVM teams in their business opportunities and ensuring compliance to policies and procedures
Provide commercial advisory to the SMT/GC and IPVM teams and be seen as a “go to” subject matter expert on policies and procedures
Provide oversight of the respective SMT/GC and IPVM teams by delivering guidelines to executing business in accordance to policies and procedures, and ensure a consistent approach to implemented business processes
Review and provide directive on complex and high risk transactions, upon consultation with Controllership and/or global policy owners
Review and approve VIK requests, contracts and associated purchase requisitions and escalate non-compliance issues to Controllership team
Facilitate prepayment approval requests, prevent unnecessary upfront payments to suppliers and track approved prepayments
Provide oversight to ensure the SMT and IPVM country teams are properly managing gifts, donations or corporate events in accordance with policy and procedures; ensures strong inventory and deliver of gifts/goods
Review and opine on business transactions requiring policy exception working with the respective stakeholders and policy owners
Perform root cause analysis and drive corrective action of exceptions identified by key controls stakeholders promptly
Provide recommendations to AP Business Operations Management and Support team, SMT/GC and IPVM Group Country Managers on creating a strong compliance culture
Support and administer compliance-related training initiatives and programs
Qualifications
Professional
Prior work experience in a business operations, compliance, audit, or risk with focus on operational controls
10 - 12 years of business experience including supporting senior leadership
Audit, compliance or risk function experience desired
Experience in financial services or payments industry preferred
Technical
Bachelor's degree in a business discipline, with higher degree qualifications preferred
Good finance and accounting knowledge
Knowledge of card and payments industry
Excellent Microsoft Excel, Word, Powerpoint and Access working knowledge
Experience or qualifications in business improvement methodologies such as six sigma desired
Business
Strong problem solving skills, with demonstrated ability to identify and resolve issues and risks, including root cause analysis
Ability to anticipate and identify opportunities to establish standards and controls, as well as develop and recommend solutions
Experience in implementing and training on policies, procedures and guidelines
Excellent communication, interpersonal and influencing skills
Ability to work effectively in a matrix management structure, that is diverse, international with a multi-cultural environment
Continuous improvement mindset and strong interpersonal skills and ability to drive effective change at all levels of the organization
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