Manages team responsible for supporting sales organization through customer, operational and business support. Responsible for developing
sales processes and procedures to achieve the region’s business objectives. Partners with sales leadership to guide programs, decision support and business process improvement throughout the region including but not limited to anticipating demand, account management, leads, planning and prioritization, closing strategies, pricing and margin strategies, sales automation, tools and reporting programs.
Principal Accountabilities
• Directs the efforts of others in the achievement of the strategic and end-to-end operational objectives of the group.
• Is the operational voice of the region for global initiatives, and may lead some pan-geo projects
• Is seen as a thought leader for critical business decisions and long-term initiatives
• Manages the hiring, staffing, training, and maintaining of a diverse and effective workforce.
• Responsible for career development/planning, performance and pay discussions of team members.
• Focuses on influencing and delivering a positive customer experience according to Dell standards and vision.
• Improves sales processes and operational effectiveness.
• Interacts with cross-functional groups to solve business and customer issues.
• Provides guidance and strategy on customer or order problems, and delivers solutions.
• Communicates regularly and effectively with leadership and team.
Career
Provides direction and guidance for operations, administration and results for a major department or multiple departments within a function
or work area.
• Exercises control over resources, policy formulation and planning.
• Collaborates with subordinate leadership to set strategy and business objectives.
• May influence the strategic and/or long-term focus for the function.
• Provides leadership and direction to and through lower-level leaders.
• Implements tactical and strategic change through subordinate leaders.
Work is guided by functional strategy.
• Establishes operational objectives for leaders and/or teams of professionals across the sub-function.
• Implements policies and defines approach to strategy achievement for area managed with broader implications on occasion
• Provides authoritative advice to top leadership based on deep subject matter expertise.
• Accountable for related performance objectives
• Initiates integrated business plans based on senior leadership strategy.
Leads a team of leaders responsible for carrying out the objectives of the department or work area.
• Leads teams in understanding the link between Dell Systems & Information Management objectives and their contributions.
• Develops budgets, schedules and performance requirements.
• Builds long-term development and succession plans and nurtures talent.
• Applies influence and negotiation skills to drive business results.
• Collaborates with key stakeholders both internal and external.
• Serves as important liaison to external contacts (customers and vendors).
• Assumes responsibility for sales objectives.
10+ years relevant experience desired
Track record of leadership positions
Graduate degree desired but not required
Knowledge in enterprise technology industry, preferably software
Experience working in dynamic multi-country and cross-cultural environments
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