Head - Sales Operations & Effectiveness - Thomson Reuters - Singapore

Job description

Thomson Reuters is the world's leading source of intelligent information for business and professionals. Thomson Reuters combines industry expertise with innovative technology to deliver critical information to leading decision makers in the financial, media, tax, accounting and science markets. Thomson Reuters is powered by one of the world’s largest new organizations. Thomson Reuters is listed on the NYSE.



Responsibilities:



1. Overview the Strategic Business Planning Team and operating rhythm activities

Managing Operating Rhythm for F&R Asia and supervise all sub-regional ones via operation teams.
Organize Key Business Meetings, Deep Dives, Forecast activities in sync with global Corporate calendar
Ensure BPOs are recognized as Central Point for other groups to communicate to the sub-regions
Participate in Resources Planning discussion



2. Drive Sales Effectiveness and Enablement

Focus on defining, implementing & adopting sales tools, key metric and process
Establish rigorous target-setting and performance-monitoring standards, in line with global frameworks.
Manage the tracking and monitoring of the agreed KPIs
Act as the guardian of the Tools and Processes in the region
Ensure our front-line and client-facing staff has the right tools to perform and Design/trigger relevant training if/when necessary
Ensure good discipline in business practices e.g. compiling to rules of engagement, account landscaping accuracy
Facilitate the feedback prioritization process to include the Asia input into the tool development global roadmap
Be the voice of the region into the global tool development team (like TRUST)
Participate into UAT of new tool releases and validate for Asia
Facilitate the implementation of new product releases
Be the main contact with Technical support (MIS) in regards to sales tools
Participate in delivering training on new reports, along with BPO
Help trigger business analysis to drive business efficiency improvement
Engage in knowledge management and share Best Practices
Ensure Good Customer & Business Data eg Account Mapping, Good Opportunity Data



3. Key Coordination role for all business & growth activities

Align growth activities to main business priorities and ensure consistency across each sub-regions / functions
Ensure growth initiatives are properly driven across the region
Work closely with PMO and customer service Head (migrations, implementations, service loop..)
Point of contact for key back-office Teams (e.g. Customer Admin on order process and billing related activities)



4. Ensure Global Strategic initiatives are turned into Operational Reality in Asia by

Relaying and driving global business transformation programs (e.g. Genesis)
Manage recurring global Business programs:
Campaigns
Price Increase process
Commissions

Desired Skills and Experience

Bachelor degree with recommended > 10 years relevant financial industry experience with strong operational track record is preferred, MBA Preferred


Requirements:

5+ years experience in a finance related industry, preferably at medium to large sell- or buy- side firms, market data or finance technology vendor working directly with customers
General management experience
Experience managing and operating in a matrix organisation, including stakeholder engagement and influencing management
Proactive and extremely execution focused
Hungry for career development and advancement
Must be able to demonstrate leadership and organizational skills
Proven ability to manage through influence and to create and maintain virtual support teams
Ability to manage multiple parallel work streams with accountability to different groups, and to maintain timely progress on medium and long-term efforts
Must be able to quickly grasp concepts and apply them in a variety of contexts

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