Job Description
Responsibilities
Work with stakeholders in Client Support Services (CSS) and non-CSS organizations, to analyse requirements of new products, services or initiatives to support the business, and formulate implementation and support solutions
Confidently manage client pilot projects in parallel to product developments and a changing landscape
Create and deliver comprehensive training and materials on new products and processes to CSS teams
Function as a Subject Matter Expert, explaining methodologies to different levels
Build a cohesive global workgroup and involve those global workgroups in communications and decision making
Constantly create good functional collaboration with internal and external stakeholders, by being able to speak confidently and having a professional demeanor
Be accountable for delivering agreed objectives
Assume appropriate decision-making authorities to ensure flawless execution of business objectives
Identify opportunities for process improvement and/or new methodologies to improve departmental efficiencies and service delivery to clients
Identify improvement opportunities to existing products or services
Awareness of the range of capabilities or gaps within CSS and factor these into any product development or rollout plan
Qualifications
At least 10 years of professional experience in a Business/Project Management / Information Technology role (out of which 3-5years as an SME in a technical service or product)
3+ years experience working with cross functional business teams in projects
Project management of retail banking, card schemes or new technologies that are applicable to the payment industry
Team collaboration demonstrated by desire and willingness to share knowledge with a broader team, be receptive to new ideas and changes to the standard operational procedures
Be able to communicate complex, technical concepts in a focused and well organized manner
Be able to learn and acquire knowledge in new technologies in keeping step with market developments
Excellent written and oral communication skills
Good analytical skills, not just for problem analysis, but to use technical acumen for reviewing appropriateness of technical or project documents and in integrating systems solutions
Willingness to take on new challenges, explore new ideas and be flexible with changing priorities
Orientation towards quality enhancement and process improvement
Organized in tasks and activities
Constantly keep current with development within Visa and the industry, so as to be able to provide innovative solutions to clients
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