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Executive Director - Player Development - Marina Bay Sands - Singapore

Job description

Integrate the Player Development team into the broader MBS/LVSI sales & marketing structure to facilitate seamless customer experience.
Embrace communication, team work, and best practices. Possess solid business acumen and maintain a “big picture” perspective with respect to overall performance of MBS and LVS.
Recruit, train, develop, and retain talent for the Player Development team.

Create a positive, fair, empowered, collaborative, and growth oriented team culture
Guide, get, and root for team members; practice humility when & as needed.

Develop growth strategy, operational budget, team performance analysis, and incentive plan KPOs.
Gain solid understanding of key premium mass markets, and implement initiatives to address challenges and maintain sustainable growth.
Effectively communicate strategies, ideas, and recommendations to senior management and team members.
Regularly monitor team production and expenses to ensure desirable ROI, and adjust strategy accordingly.
Sales and Marketing

Personally interact with high-end players to ensure their return visitation and act as a strong role model for the Player Development team.
Work with the casino marketing training team to develop and enhance sales/service training programs.
Work with respective country teams to plan/execute roadshows to drive anticipated results and ROI.
Provide support and guidance to the team with respect to relationship marketing, sales, and customer development.

Set up an organizational structure and decision-making matrix that facilitates the free flow of information with full compliance to regulations.
Evaluate, streamline, and enhance organizational effectiveness; utilize technology and CRM tools to maximize the overall team productivity.
Collaborate with operational teams such as Slots, Table Games, and the Cage to provide excellent service and strengthen customer loyalty for MBS.

Desired Skills and Experience
University degree in gaming, marketing, business, hospitality management, or related fields preferred.
5-7 years of experience in service or hospitality industry, in either a leadership role, or senior sales/marketing position.
Dynamic and highly‐motivated professional with the leadership, professionalism and business skills essential for success.
Confident and persuasive with strong influencing skills; able to gain internal support for new ideas and initiatives.
Ability to handle conflicts and communicate effectively with both internal and external customers.
Accessible, approachable and open minded. Highly adaptable in a complex and regulated work environment.
Knowledge in banking systems & Anti‐Money Laundering.
Proficiency in Microsoft Office and excellent presentation skills.
Working knowledge of ACSC, DexRM (CRM), or various casino management systems is a plus.
Fluent in English, and other Asian dialects a plus.
Must be flexible with work hours driven by business needs, including travel.
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