Delivery of the Client Onboarding Lifecycle Tool (COLT) programme
This role works within the Client Lifecycle Design and Management (CLDM) Delivery team to support delivery of a quality service to our clients and achieve regulatory compliance across the end-to-end client lifecycle, including coverage of AML, KYC, Tax, OTC reform and FM regulations.
Deliver the future operating model for Client Lifecycle through the COLT programme, focusing on the Client Lifecycle Management workstream.
Ensure that end-to-end Client Lifecycle Management functions and processes are delivered.
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Ensure issues and risks are raised to Business Project Manager and Business Architecture team for triage and management.
Identify dependencies and adjacencies with other key initiatives and workstreams.
Provide guidance and direction to workstream Business Analysts.
Key Roles and Responsibilities
Define and deliver target state Client Lifecycle Management requirements and processes, including management of Client on-boarding, off-boarding, data maintenance, tax and financial markets regulations.
Ensure that target CDD requirements and processes:
Fulfill requirements of both Group Procedure and local regulations.
Are fit-for-purpose in effectively servicing the bank’s clients across Segments and Client Types while managing financial crime risk.
Are designed to be operationally efficient and scalable, with minimal redundant activities or interactions.
Support technology teams with CLM subject matter expertise throughout the functional design, build and test phases.
Work cohesively with:
COLT Stream Leads to deliver the future operating model.
Business Architecture team for requirements and design guidance.
Manage workstream delivery, ensuring:
Workstream resources are appropriately utilized to produce deliverables to agreed scope and timing.
Workstream progresses to schedule, liaising with the COLT Business Project Manager to manage delivery to plan and ensure appropriate Project Management disciplines are being adhered to.
Business Analyst outputs are reviewed for quality and consistency.
Relevant stakeholders are engaged and represented in defining workstream outputs.
Identify and escalate key workstream risks, issues and dependencies to the Business Project Manager and Business Architecture (where required) for ongoing management.
Oversee the development of requirements and validation of builds through the iteration process in conjunction with assigned Business Analysts, SMEs and the Business Architecture team.
Liaise with change teams managing testing and operational readiness activities.
Key Relationships
Manages relevant business stakeholders in the front office and back office effectively within the end-to-end CDD and CLM process
COLT Programme Director
COLT Phase Design Manager
COLT Business Project Manager
COLT Stream Leads
CLDM Governance and Programme
CLDM Business Architecture
CLDM Policy Operationalization SME
Technology teams
CDO teams
COLT platform vendor
COLT Reference user groups
COLT Change Teams and Regional Change Leads
Qualifications and Skills
CLM domain expertise gained through operational or change delivery experience.
Senior experience as a Stream Lead or Project Manager delivering a business change workstream across multiple geographies.
Knowledge of existing CLM processes and systems across in-scope SCB client segments (CIB, CB, BB).
Thorough understanding of CLM services and links to other COLT workstreams (CDD, Orchestration, Information, Data & MIS)
Strong problem solving and analytical skills; able to break down complex problems to identify core requirements and define fit-for-purpose solutions.
Interpersonal skills in networking, influencing and decision taking.
Strong communication skills – oral, written and presentation.
Effective at communicating with business and technology stakeholders to gather inputs, socialize proposed solutions and obtain consensus.
Knowledge of CIB, CB and BB business segments, client types and product offerings.
Weighing up benefits of short term tactical and long term strategic options to ensure solutions are delivered to the appropriate scale, scope and timing.
Knowledge of the regulatory environment and ongoing developments.
Knowledge of Agile practices and processes.
Process, commercial and operational awareness needed to develop appropriate solutions.
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