This position reports to the Global Service Delivery (GSD) leader in Asia Pacific. The incumbent sets the operating cadence and organizes the strategic and tactical deliverables while the market leaders in APAC remain responsible and accountable for all the activities and performance of their respective markets. The Head of Business Operations is a support role to the GSD leadership team to ensure consistent, effective structure, reporting, stand action items.
•Develop a regional operating cadence and ensure cadence is fit for purpose. Manage team meetings, including, but not limited to, setting agendas and ensuring follow-through on obligations.
•Lead the annual strategic and budget planning process and strategy development/refresh in coordination with the APAC LT. Maybe involved in driving regional or global initiatives / deliverables.
•Support the development of internal and external communications. Partner with Communications organization to define when, how, and what communications should occur across GSD APAC. Messages/stories should reinforce our purpose, culture, and priorities. Always have ready recent customer stories that reflect our belief and behaviour about customers.
•Monitor the competitive landscape and conduct market intelligence to support refinement of strategy and differentiation
•Establish and maintain a broad and deep network at all levels across the organisation. Interact with front line staff and middle management to stay abreast of organizational concerns and needs, and communicate this feedback to APAC LT.
•Advise the APAC leadership team on opportunities to drive a high performing culture, service & operational excellence and growth.
•The incumbent works closely with support organizations (e.g. Global Program/Project Management, Workforce Operations, Planning, Reporting) to drive consistency and simplicity across the region and /or global when relevant.
•Position does require travel. At different times of the year travel could be significant both in duration of time away from home and number of locations to be visited.
Job Requirements:
Broad perspective running a global operation within a complex, matrix company.
Influencing skills. This role is an individual contributor with expectations to accomplish global tasks through and with other people.
Simplify our complex, ambiguous environment into digestible content, stories, and presentations.
The best use and timing of various communication channels; being both efficient and effective.
Shape the future of global service delivery in the region.
At least 10 years working with leaders in a global, matrix environment, with 5+ years’ experience at a Management level.
Bachelor’s Degree preferred.
Highly organized and enjoy detail-oriented work.
Possess strong communication skills, including written and verbal, in a variety of presentation settings.
Build strong relationships across all stakeholders. Must have influence capability.
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