This role is a key member of the Client Operational Metrics & Analysis (CMA) team. CMA is a global team that supports the Visa client operational relationship managers (i.e. Visa Account Managers [AMs]) to help Visa clients achieve operational excellence in payments. CMA provides analysis, reporting, and subject matter expertise that help lead to client operational (i.e. Visa payment processing) performance enhancements that improve client efficiency and profitability.
CMA Accomplishes These Goals Via
Ongoing analysis and reporting that help (internal and external) clients understand operational performance, including comparisons to relevant benchmarks;
Identification and quantification of opportunity areas for clients to improve operational performance;
Progress tracking that measures impact of operational improvements.
This role will be the CMA lead for most clients in the Asia Pacific (AP) region, reporting to the CMA global lead based in Foster City, CA. Key success factors for this role include being viewed as a credible subject matter expert by the AP AMs, commanding their respect, and managing relationships with them. As such, important skills include personal presence and ability to work autonomously, and important functional knowledge includes understanding Visa/client authorization operations and data.
This role will also work closely with other members of the CMA team (in various locations) where coordination, best practice sharing, and team tools/capabilities development are needed.
Specific Types Of Activities Undertaken By This Role Include
(A) Managing relationships with internal clients, primarily Account Management leaders;
(B) Performing custom analyses, which includes understand relevant business operations, developing deductive analytical logic, employing various analytical approaches, and sometimes developing strategies for querying/obtaining the necessary data;
(C) Delivering insights based on ongoing standard analyses and dashboards generated through various applications that access Visa’s data warehouse;
(D) (May include) Developing new analyses and dashboards using various applications that access Visa’s data warehouse;
(E) Providing subject matter expertise to help internal clients understand CMA output and identify, and sometimes present, client operational performance improvement opportunities.
Role will be based out of Visa offices in Singapore (Singapore Post), and will be one of two CMA team members in that location. (Remainder of team is in Foster City, CA headquarters and other locations).
Qualifications
General
Bachelor’s Degree
12 yrs business experience, with a focus on business analysis, and including client (internal or external) relationship management
Experience with business culture(s) prevalent in Singapore and major Asia Pacific business centers (countries)
Strong behavioral skills, including: teamwork / interpersonal, proven track record of effectively managing business partner relationships, personal presence, personal initiative, communication (written and verbal), organization, problem-solving
Ability to work autonomously and manage a remote working relationship with manager and team
Some, but limited, travel may be required (
Technical
Intermediate/Advanced Excel skills (sort/filter, lookups, pivot tables, formulas)
Experience in business intelligence and data mining analytics
Experience with MicroStrategy and Tableau, or else other similar dashboard development tools, is a strong plus
Experience with and detailed understanding of Visa/client operational (i.e. Visa payment processing) relationship and corresponding data is a plus
Experience with company enterprise data warehouse environments / big data is a plus
Experience working with Visa enterprise data warehouse environments is a plus (e.g. Enterprise Business Intelligence [EBI], Member Activity Reporting System [MARS])
Experience with Microsoft Office suite (Word, PowerPoint, Outlook; Access is a plus)
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