Job description
Role Purpose
As part of SPL’s IBP, Global SPL is embarking on a transformational business change program which will affect every aspect of its business and drive EBIT improvement through accelerated top line growth.
The BPO is a critical role to the overall success of this multi-year program. Each SPL Region will assign a BPO to act on its behalf to:
Ensure consistent practices are defined and rolled out across the entire SPL network (warehousing, transport, call centres)
Ensure all functions (involved in selling, implementing and managing operations) follow and maintain standard practices
Set global standards / best practices which work for the Region
Identify & drive innovations / new practices to stimulate growth
Evaluate efficiencies derived from operational and system standardization and set network productivity targets which drive EBIT growth
Conduct fit-analysis on customer requirements (both existing and new customers) against the Operational Standard Model (OSM)
Scope of Role
Role report to: Director, Strategic Process Change and Business Performance, Asia Pacific
Revenue of own unit: EUR 300 mn
Expected EBIT of own
unit in m or bn € [year]: The projects that will be implemented will have a total contract value of EUR 0.5 - 50 mn
Number of countries covered: 14
No. of FTEs (Total FTEs
in own area of responsibility): TBD
Direct / Dotted Line Reports
(only first level of reports into the role) : High level functional matrix teams of up to 25 people across the countries
Accountabilities
Customer - External
Drive customer workshops to identify process improvements and alignment to standards
Ensure customer solution design is in line with standards and that any deviations are managed effectively with customer sign-off
Work with customer teams to identify and deliver process improvement projects
Help customer teams improve customer retention through deployment of best practices and innovations which improve service and EBIT
Stakeholders - Internal
Represent Region in Global Operational Standards Committee
Lead executive briefings, status reporting
Drive implementation of global standards into region across all functions
Lead a regional OSM community and maintain a pipeline of process improvements for global review
Approve all requirements & change requests (PDD, CRF) to Operations from regional stakeholders
Identify & drive innovation agenda for Region & align globally
Process
Define operational standards based on engineering and customer solution analysis
Champion best practice sharing and deployment of PI projects for regions
Replicate best practices across customers and countries
Drive continuous improvement through innovations
Ensure effective application of Process Improvement Methodology
Work with Training & Ops teams to ensure effective deployment, gather feedback and manage change
Ensure OSM knowledge and compliance in the SPL community
Contribute to the overall delivery of the SeLECT Upgrade program
People Management
Secure buy-in to changes across all other SPL functions (IT, Program Management, Network Operations, Finance)
Lead standardisation & innovation team (to include representatives across all functions)
Provides functional (process advisor) support to Operations & Customer Teams
Desired Skills and Experience
Skills
Excellent understanding of supply chain management principles, Service Logistics aftermarket operations, and equipped with Operations Research skills such as scheduling and network modeling
Good knowledge of warehouse management systems (preferably from a warehouse operations perspective) with some basic experience in warehousing and transport solution design (preferred); good experience with technical systems
Extensive experience in planning major projects, including the development of project proposals, business cases, project schedules, and financial justifications etc.
Strong analytical and problem solving skills with ability for quantitative analysis and modeling
Process-oriented with excellent project management, people management and organizational skills
Possesses process improvement / six sigma skill sets (good to have)
Good communication, presentation, facilitation, negotiation, interpersonal and intercultural skills, with an ability to work collaboratively with diverse groups on region-wide projects
Good understanding of basic financial concepts
A positive and contributory attitude and strong team player
A results-oriented multi-tasker with the ability to work under stress and tight deadlines while maintaining performance
Able to handle and relate to large quantities of data
Total dedication to, and focus upon, servicing and supporting both internal and external customers; has the ability to work close together with other functional disciplines
Able to handle ambiguity, resourceful and possessing the initiative to drive towards the end goals
Creative and able to develop novel ideas and solutions
Computer literate (Excel, Word, PowerPoint, Outlook) with a comprehensive knowledge of DHL systems relating to customer service. It is expected that the individual will have exceptional skills in Word and Excel.
Language Skills
Fluent in written and spoken English
Preferably proficient in spoken Mandarin to enable meeting facilitations
Expected Years of Experience
Minimum 8 years’ experience in Supply Chain industry
Minimum 5-7 years’ experience in Logistics Operations Management
Minimum 3 years’ experience in Service Logistics
Minimum 5 years’ experience in a Regional role
Minimum 1-2 years in project- or process management with experience in Six Sigma + Lean process improvement methodology
Willingness to travel should it be required (below 25% of total work time)
Expected Educational Qualifications
Bachelors Degree or equivalent in Logistics / Engineering
Apply Now - Resume or CV with Job Post Title
Email: jobs@aarenconsultants.in
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