Job description
Facebook’s mission is to make the world more open and connected. The SMB team contributes directly to this mission by connecting every small business in the world with their customers on Facebook and then helping them grow through solutions like pages, advertising, and offers. We succeed when we help our customers grow their business. In this role, you will be responsible for demonstrating the value of Facebook’s advertising solutions through scaled education initiatives and pre- and post-sales support strategies in a team driven environment. Ideal candidates will have previous experience in account management and/or selling marketing solutions. This position is based in our Singapore office.
Responsibilities
Provide pre and post-sales support to small and medium advertisers for all online sales ad products
Monitor and review ads to ensure compliance with Facebook’s advertising guidelines
Work directly with advertisers to improve performance of Facebook Pages and ad campaigns
Grow revenue through reactive and proactive initiatives
Develop and iterate on advertiser retention strategy
Create collateral to educate and inform advertisers
Gather advertiser feedback to enhance current and future ad products
Identify trends to increase advertiser satisfaction with the support process
Develop solutions to optimize team workflows and improve team efficiency
Work cross-functionally with Sales, Marketing and Product teams within Facebook
Requirements
BA/BS degree with outstanding academic performance
7+ years experience in account management or sales
Native oral and written fluency in English, Mandarin and Cantonese
Excellent written and verbal communication skills
Experience as a Facebook user and familiarity with Facebook’s ad products
Prior experience working with Salesforce or other CRM systems is a plus
Strong problem solving and quantitative analytical skills, previous experience using Microsoft Excel and/or SQL is a plus
Proven ability to manage multiple projects while maintaining strict attention to detail
Highly motivated and able to thrive in a fast-paced start-up environment and execute in a timely fashion
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