Client Delivery Manager - Visa - Singapore

Job description
CyberSource, a Visa company, is a global leader in e-Commerce Payment Management. As part of CyberSource’s continued growth and expansion we are looking for talented, articulate and bright individuals who want to make a difference.

CyberSource has been and continues to be a pioneer within the e-Commerce Payment Management world. CyberSource offers a full-service payment management platform for e-commerce merchants, combining global payment processing, fraud management and payment security systems.

Position Summary

The Client Delivery Manager position is responsible for driving project implementation, Integration and Solutions Consulting of Acquirers in the South East Asian Region. The Position is also responsible for the delivery of Enterprise Client Enablements and delivering a world class experience for Clients. The Client Delivery function is primarily a post-sales delivery role, and will require an ability to work closely with regional sales teams, internal operations and Support teams, and product teams to ensure success. The success factors for the role in no particular order are Revenue Growth, Successful Delivery of Projects and Enablements with Strategic Clients, Consulting and Development of Bespoke and Billable solution for Strategic Clients, Smooth, seamless and world class delivery experience for Strategic Clients. Candidates should have demonstrated skills in: IT Web Programming, acquiring operations, project delivery, consulting, presentation/training in the payments industry. The candidate should also be familiar with IT systems related to acquiring, payment gateway, payment security, and fraud prevention. The right candidate will have a passion for delivery, enablement excellence and customer advocacy. This position requires experience doing business in Asia Pacific region and Southeast Asian markets specifically. The candidate should be familiar with the payment industry or IT services industries and position may require frequent travel.

Responsibilities

Work with internal and client facing teams to develop enablement plans, manage stakeholders and expectations
Pre-Sales Consultation and testing of solutions.
Own, Drive and Work Closely with Internal teams (Sales, Support) to ensure timely and world class delivery of Solutions.
Delivery of Solutions helps achieve revenue targets and client acquisition objectives
Work with third party resources as necessary to support client integration needs
Drive improvements with internal stakeholders (Product Management, Customer Support, and Service Delivery) to support continuous improvement in our technologies and services
Project Delivery planning and coordination, Task assignment and supervision, Communication and risk management, Issue escalation and resolution
Maintain excellent customer satisfaction during project delivery
Communicate and educate product functionality and processes to clients
Refine and document custom workflow processes
Develop and deliver upon customer, partner and internal training
Contributing to corporate knowledge and best practices by creating or enhancing documentation and processes.
Develop tactical initiatives for delivery of turnkey billable solutions for Clients


Qualifications

Minimum of 5 years IT consulting, project management, systems implementation and Web Programming, with increasing levels of responsibility
Excellent verbal and written communications, interpersonal skills; knowledge /certification of IT and payments best practices
Strong understanding of payment processing infrastructure systems, technologies, and security standards preferred
Strong knowledge of technology, including programming languages (Java, Web Services, PHP, ASP Etc.), operating systems (Unix,Linux,Windows) and commercial software applications
Familiarity with merchant store front and shopping cart technologies
Bachelor’s degree or equivalent required

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