Product Sales Manager - DFS Galleria - Singapore

Job description
The Product Sales Manager (PSM) is the key person element to DFS’ vision of exceptional people delivering exceptional product. He is the primary conduit between the corporate merchant team and the customer, ensuring a seamless customer experience aligned to the company vision while effectively driving sales. The PSM owns his brand/categories of business at store level and is responsible for ensuring promotions, product training and overall floor presentations are being met through managing, mentoring and developing a cross-functional sales team. He is expected to lead, problem solve and possess an intuitive sense to think ahead.

PRIMARY RESPONSIBILITIES:
1. Selling and the Customer Experience
· Align the customer experience to the company vision – exceptional people delivering exceptional product
· Drive sales through action sales, clearance, promotions, and incentive targets with passion
· Focus on ways to increase and continually improve conversion from non-buying to buying, spend per transaction and average units per sale.
· Manage sales floor to ensure a high energy, positive floor experience for staff and customers
· Observe, coach and react continually improve customer experience and team productivity
· Manage team visibility on the shop floor for optimal staffing and floor coverage
· Effectively partner with the Platinum Services team to enhance the customer experience

2. Team & Service Management
· Effectively communicate company overall objectives and ensure Team Lead and Sales associates have clear goals and objectives on the customer experience and productivity targets
· Review sales productivity and individual sales team member’s performance on a regular basis
· Create and promote a positive work environment in line with DFS values
· Responsible for sales staff retention, development and job satisfaction levels
· Provide effective team leadership through open communication, training, coaching and active encouragement to meet and exceed goals
· Ensure development and succession plans are in place for team members

3. Product Management
· Act as the primary communication link between product merchants and the customer
· Maintain a very high standard of product and brand knowledge in the team
· Maintain and enhance local brand relationships, while upholding confidentiality in sales and performance related information
· Ensure floor presentation meets or exceeds brand and DFS requirements
· Participate in the development and execution of merchandise strategy including promotions, seasonal buys, etc

4. General
· Actively promote the DFS brand and a strong positive professional image at all times
· Manage team compliance with all company policies and procedures, Customs regulations and relevant trading laws, raising any concerns or issues when necessary
· Perform any other duties as requested in a diligent and conscientious manner

Qualificaitons* Education: Bachelors Degree in Management, Business or equivalent preferred, not essential  Critical
* Critical Skills: Fluency in English and other languages as required by location
* Work experience: 3 years retail store experience required, leadership experience with sales and luxury merchandise highly desired

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