You’ll be part of the APAC Customer Success Operation team implementing & optimizing business processes, effective setup and usage of sales tools and systems, business planning & budgeting, execution of GTMIs, performance management and competency development, and best practices.
You’ll aim to position yourself as the recognized business advisor to the team. In addition you’ll effectively work with a central pool of off-shore resources.
RESPONSIBILITIES:
As the Business Ops Leader you will drive the following :
Vision for the operational model for APAC PaaS business in full alignment with APAC
Customer portfolio insight by defining the right customer profile.
Territory management and sales compensation processes alignment with Finance.
Pipeline management, sales forecasting and key sales reports with business KPI’s
Consumption and Success flow process (capture to allocation, tracking and KPIs)
Training Plans definition, analysis and execution tracking.
Business approvals as Business Leaders right arm.
To achieve those, you’ll
Participate to business planning, budgeting and forecasting process from an operations perspective in partnership with finance
Participation in management weekly calls, leading actions and monitoring execution.
Participate in forecast calls, managing OSC forecast processes
Monitoring new hires and leavers, hiring processes and if needed support with hiring approvals
Assesses overall business performance by providing management with relevant management information’s (such as - performance against KPI’s, trend analysis, pipeline quality, consumption competencies and management competencies, etc.)
Managing business approvals at Tier 2 level. Coordinating communication with Cloud Deal Management and Cloud Legal department and Cloud Operation where needed.
Help on coordinating onboarding and training sessionsto members of the team.
Collaborate with other Business Operations managers to guide & support implementing of models, processes, Go-To-Market initiatives, tools, competencies, and best practices
Coordinate special projects (task forces) nominated by the CSM Leaders
Coordinate regularly reviews on business process efficiency across the Business Unit, benchmarks performance against best practices and advises on process improvement initiatives.
Manage the activities of the Business Operation resources in Indiawho’ll provide support to your team.
ACCOUNTABILITIES:
Acts as main point of contact for all operational matters of your Business Unit
Initiates and drives business process improvement activities across your Business Unit
Ensures consistent implementation & usage of all relevant models, practices and tools
Operates in line with Oracle policies, business practices and procedures
Provide business approvals in a timely manner and with meaningful business feedbacks.
Desired Skills and Experience
Minimum of 10 years of experience in international IT. Good knowledge on Cloud solutions.
Experience with working with or managing Regional / International teams
Extensive experience of working with senior leaders
Experience with change and transformation
Fluent in English (Spoken & written).
COMPETENCIES:
Leadership
Entrepreneurship
Communication
Leading Change
Building Relationship
Decision Making
Planning & Organizing
Result Orientation
Managing Performance
Strategic Thinking
Pass it on for Referral Bonus. Not the right role for you, but know someone we should meet? Share with him to earn $1,000 referral bonus.
Subscribe to us
100% Free.
close