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Job Description:
The Head of CX Strategy & Transformation is a member of the APAC CX Pillar within the Oracle SaaS Applications business; The Head of CX Business is responsible for ownership and advocacy of all aspects of utilization of Marketing capability a clear framework, deliverables, resourcing team requirement, stakeholder map and governance for measurement to the APAC Leadership team. The CX S&T Head should be seen as the domain champion for all sales related communities/thought leadership and able to engage business executive leaders and enable the field business to understand and make relevant Oracle's CX capability while also working closely with the Development thought leadership.
As we move our applications business to a SaaS operating model, this means that we need to raise awareness of Oracle's point of view to Business and IT Stakeholders (57% of all cloud buying decisions are made before a sales rep engages a business), ensure that the Point of View plays to Oracles market differentiators (Secure, End to end and Personalised), is relevant and personalised to the clients business (industry relevant, business relevant and compelling) and creates an Oracle first outcome.
Key Responsibilities:
Utilize broad base of relationship with executives in Oracle’s customer base to inform on new offerings
Act as the trusted advisor & thought leader to further client relationships and drive additional opportunities.
Work with clients at the C-level, understanding their issues and business requirements, and laying out a road map of how to leverage Oracle's products and services.
Collaborate with senior leadership to identify service offering opportunities for growth.
Drive programs, mobilize the organization and provide direction on new opportunities in order to maintain and grow a reference base of business.
Create communities of interest with industry/client thought leaders and publish articles on the topic
Assist in identification, recruitment and enablement of partners to create an ecosystem around offering
Contribute to and guide sales strategy and execution for key deals across the APAC region
Desired Skills, Experience & Qualifications:
· This person will be well known among business and IT leaders and will have worked in the multi-channel market systems space and understand Customer Insight/Customer Process/Pricing models/Process orchestration and Policy enablement for customer centric CX or Digital transformation. Such backgrounds could include:
A CIO / CTO who has worked and demonstrated the ability to bring the business functions within the client into a successful CX operating model leveraging cloud/hybrid capability
Program Director that has implemented Sales management systems.
Partner or VP at a large systems integrator, IT Consulting firm or competitive Software organization where he/she has proven growth track record and/or run a large sales solutions/services business.
A respected thought leader within their industry and the broader sales community.
An extensive network of contacts accumulated over the course of their career in digital processes
Experience developing IT strategies for client organizations and the ability to become a “Trusted Advisor” to senior executives.
Ability to speak publicly in large and high visibility forums on both organizational development topics and how technology enables that and compliance.
Proven experience being influential and persuasive while advising C-level Executives and Staff.
Experience working in a large, complex global team environment.
Excellent verbal and written communication skills, with the ability to present at the Board and C-level.
Strong project management, facilitation, and organization skills.
BA/BS degree, at a minimum – advance degree preferred.
Prefer a candidate with strong Vertical Industry specialization – most likely Financial Services, Insurance, Telecommunication or Retail.
Detailed Description and Job Requirements
Overlay sales personnel providing specialist product expertise to the sales force.
Partners with Account, Technology, and Application sales representatives to qualify and close new business on Oracle solutions. Provides specific industry or product expertise to facilitate the closing of deals within sales representatives territory. Interacts with sales team to architect the solution, and develop and execute solution strategies for market. Manages solution opportunities to obtain appropriate and necessary resources for all qualified opportunities. Leads teams in the sales process for establishing market visibility and deal visibility. Presents/demonstrates solution to high level clients and industry conference attendees. May provide training to field sales on industry/solutions. Builds and maintains a network and up to date specific industry or product knowledge.
Acknowledged authority within the Corporation. Provides leadership and expertise in the development of new products/services/processes, frequently operating at the leading edge of technology. 12 years applicable experience preferred. Subject matter expertise in industry/product space. Knowledge of key industry leaders and management. Knowledge of Oracle competition. Presentation and product demonstration experience. Previous consultative selling experience preferred. Excellent communication, negotiating, and closing skills with prospects and customers. Travel may be needed. BA/BS degree in related field.
Pass it on for Referral Bonus. Not the right role for you, but know someone we should meet? Share with him to earn $1,000 referral bonus.
Job Description:
The Head of CX Strategy & Transformation is a member of the APAC CX Pillar within the Oracle SaaS Applications business; The Head of CX Business is responsible for ownership and advocacy of all aspects of utilization of Marketing capability a clear framework, deliverables, resourcing team requirement, stakeholder map and governance for measurement to the APAC Leadership team. The CX S&T Head should be seen as the domain champion for all sales related communities/thought leadership and able to engage business executive leaders and enable the field business to understand and make relevant Oracle's CX capability while also working closely with the Development thought leadership.
Key Responsibilities:
Utilize broad base of relationship with executives in Oracle’s customer base to inform on new offerings
Act as the trusted advisor & thought leader to further client relationships and drive additional opportunities.
Work with clients at the C-level, understanding their issues and business requirements, and laying out a road map of how to leverage Oracle's products and services.
Collaborate with senior leadership to identify service offering opportunities for growth.
Drive programs, mobilize the organization and provide direction on new opportunities in order to maintain and grow a reference base of business.
Create communities of interest with industry/client thought leaders and publish articles on the topic
Assist in identification, recruitment and enablement of partners to create an ecosystem around offering
Contribute to and guide sales strategy and execution for key deals across the APAC region
Desired Skills, Experience & Qualifications:
· This person will be well known among business and IT leaders and will have worked in the multi-channel market systems space and understand Customer Insight/Customer Process/Pricing models/Process orchestration and Policy enablement for customer centric CX or Digital transformation. Such backgrounds could include:
A CIO / CTO who has worked and demonstrated the ability to bring the business functions within the client into a successful CX operating model leveraging cloud/hybrid capability
Program Director that has implemented Sales management systems.
Partner or VP at a large systems integrator, IT Consulting firm or competitive Software organization where he/she has proven growth track record and/or run a large sales solutions/services business.
A respected thought leader within their industry and the broader sales community.
An extensive network of contacts accumulated over the course of their career in digital processes
Experience developing IT strategies for client organizations and the ability to become a “Trusted Advisor” to senior executives.
Ability to speak publicly in large and high visibility forums on both organizational development topics and how technology enables that and compliance.
Proven experience being influential and persuasive while advising C-level Executives and Staff.
Experience working in a large, complex global team environment.
Excellent verbal and written communication skills, with the ability to present at the Board and C-level.
Strong project management, facilitation, and organization skills.
BA/BS degree, at a minimum – advance degree preferred.
Prefer a candidate with strong Vertical Industry specialization – most likely Financial Services, Insurance, Telecommunication or Retail.
Detailed Description and Job Requirements
Overlay sales personnel providing specialist product expertise to the sales force.
Partners with Account, Technology, and Application sales representatives to qualify and close new business on Oracle solutions. Provides specific industry or product expertise to facilitate the closing of deals within sales representatives territory. Interacts with sales team to architect the solution, and develop and execute solution strategies for market. Manages solution opportunities to obtain appropriate and necessary resources for all qualified opportunities. Leads teams in the sales process for establishing market visibility and deal visibility. Presents/demonstrates solution to high level clients and industry conference attendees. May provide training to field sales on industry/solutions. Builds and maintains a network and up to date specific industry or product knowledge.
Acknowledged authority within the Corporation. Provides leadership and expertise in the development of new products/services/processes, frequently operating at the leading edge of technology. 12 years applicable experience preferred. Subject matter expertise in industry/product space. Knowledge of key industry leaders and management. Knowledge of Oracle competition. Presentation and product demonstration experience. Previous consultative selling experience preferred. Excellent communication, negotiating, and closing skills with prospects and customers. Travel may be needed. BA/BS degree in related field.
Pass it on for Referral Bonus. Not the right role for you, but know someone we should meet? Share with him to earn $1,000 referral bonus.
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