AVP - Client Service - CNC - HSBC Securities Services - Singapore

Job description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Securities Services provides robust and reliable solutions that enhance performance and mitigate risk, today and in the future. Working with institutional investors, banks, insurance companies, governments and multinational corporations, Securities Services offers a range of fund administration, global custody, sub-custody and clearing, and corporate trust and loan agency services.

We are currently seeking a high caliber professional to join our team as AVP Client Service CNC

In this role, you will

Reporting to VP, Client Services of HSBC Sub-Custody and Clearing, Singapore, you will plan, direct and control the servicing of existing sub-custody clients under your portfolio
You will manage and develop relationships with clients. This will involve preparing for and presenting during client RFP and due diligence visits.
You will manage the on-boarding of new clients, develop client service plans and programmes in conjunction with ASP and implement service improvement initiatives on a continual basis in response to clients' needs.
To maintain and strengthen our position as a leading sub custodian in Singapore, you will be responsible for ensuring that responses to client queries and presentations are of a consistently high standard and within the service level standards agreed with clients.
You will be expected to maintain a high level of networking with clients, Sub-Custody offices across our network and other divisions for business development opportunities and market intelligence.
You will prepare quality SLAs,RFPs and presentation materials sent to clients
You will analyse clients' transactional activity to make recommendations on fee reviews/proposals.
You will proactively advise clients of market developments in a timely and accurate manner.
To maintain HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.
Responsible for managing operational risk, including its identification, assessment, mitigation and control, loss identification and reporting in accordance with the framework laid down by group.

Desired Skills and Experience

To be successful in this role, you should meet the following requirements

University Graduate with extensive years of experience in the securities industry and in broker-dealer back office outsouring.
A thorough knowledge of the Singapore securities market practices & procedures, settlement, clearing and corporate action processes.
Sound analytical skills. Effective presentation and influencing skills with a demonstrated ability to project himself/herself to the customers
Change orientation and the ability to cope with pressure in a fast-evolving environment
Ability to exhibit an above-par discipline in managing an end-to-end customer service and build strong relationships with key internal stakeholders
A team player with positive learning attitude

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