Product Quality Operations Manager - Google - Singapore

Job description

Google's brand is only as strong as our users' trust--and their steadfast belief that our guiding principles are what's best for them. Our Product Quality Operations team has the critical responsibility of protecting Google's users by ensuring online safety by fighting web abuse and fraud across Google products like Search, Maps, AdWords and AdSense. On this team, you're a big-picture thinker and strategic leader. You understand the user's point of view and are passionate about using your combined technical, sales and customer service acumen to protect our users. You work globally and cross-functionally with Google developers and Product Managers to navigate challenging online safety situations and handle abuse and fraud cases at Google speed (read: fast!). Help us prove that quality on the Internet trumps all.

As a Manager in Product Quality Operations, you lead a world class team responsible for protecting Google and its users by fighting abuse and fraud for at least one Google product (i.e. Search, Maps, AdWords, AdSense). You ensure trust and reputation not only for this product, but also for Google as a broader brand and company. You are a strategic leader who possesses the ability to work globally and cross-functionally with several internal stakeholders through effective relationship building, influence and communication. You demonstrate analytical thinking through data-driven decisions. You have the technical know-how, charisma and ability to work with your team to make a big impact.

Responsibilities
Play a key role in developing the abuse / spam fighting vision and strategy for your particular workflow(s).
Partner with cross-functional stakeholders to achieve this vision and strategy.
Increase effectiveness of your specific product abuse / fraud team by identifying and implementing opportunities for improvement through people and tools/technology.
Transform the current workflow to make it more scalable, implement a model under which efficiency & automation goals greatly exceed existing industry norms, and develop / regularly report on department growth and performance metrics.
Work as part of a broader product quality operations management team with regards to strategy, process improvement, people development and technology implementation.

Minimum Qualifications

BA/BS degree or equivalent practical experience.


Preferred Qualifications

Relevant experience in one of the following areas preferred: internet technology, online search, eCommerce, online payments or online advertising/publishing, policy enforcement / user trust / risk / fraud investigation / product abuse.
Relevant experience leading, mentoring and motivating large operations teams.
Demonstrated analytical thinking through data-driven decisions, as well as the technical know-how, charisma and ability to work with your team to make a big impact.
Project Management; Attention to detail; Gets things done; Strong process improvement, prioritization and multi-tasking capabilities.
Outstanding leadership, influencing, communication, interpersonal and teamwork skills.

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