Risk Management Manager - Visa - Singapore

Job description
Visa Inc. is a global payments technology company that connects consumers, businesses, financial institutions and governments in more than 200 countries and territories, enabling them to use digital currency instead of cash and checks.

Visa does not issue cards, extend credit or set rates and fees for consumers. Visa’s innovations enable its bank customers to offer consumers choices: Pay now with debit, ahead of time with prepaid or later with credit products. From the world’s major cities to remote areas without banks, people are increasingly relying on digital currency along with mobile technology to use their money anytime, make purchases online, transfer funds and access basic financial services. All of which makes their lives easier and helps grow economies.

Behind the Visa brand are our talented employees who continuously raise the bar with innovative solutions and products that deliver the convenience and security of digital currency to more people all over the world.

Position Summary
As a member of the Global Call Center Oversight team, support the Global team, and the local hub lead on the development & implementation of the Global Call Center Oversight Program / Policy components. Help ensure call center businesses owners adhere to legal and regulatory requirements for call center they support.

Responsibilities
• Responsible for staying abreast of regulatory changes in B2C and B2B multi-channel interactions applicable to Visa
• Serve as liaison/advisor to CSS service operations, Product and AP/CEMEA businesses for Call Center, advising on best options to respond to the latest changes in internal standards or external global regulatory requirements
• Partner with cross functional team to help ensure call centers implement a framework which reduces risk and helps to ensure on-going compliance within an evolving legal and regulatory landscape
• Work with the global team to implement a set of call center oversight components that measures the effectiveness and maturity of call centers

Qualifications

Education
• Bachelors Degree

Years of Experience
• Requires a minimum of five to eight years progressively responsible experience in the financial or information services industry
• Proven record of delivering results

Technical – required
• Ability to represent technical and business issues and solutions to multiple levels internally and externally to support Global Service Operations plans
• Fully computer literate in MS Word, MS Excel, MS PowerPoint, MS Outlook

Business - required
• Superior oral and written communication skills, includes strong presentation skills
• Proven financial acumen
• Strong project management skills
• Demonstrated strong leadership capabilities and interpersonal skills.
• Ability to travel
• Strong administrative and self-management skills including clear and demonstrable planning, tracking and organization

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