Senior Director - Consulting - Visa - Singapore

Job description
Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

Position Summary

The Senior Director, Consulting for North Asia will engage with senior leaders at Visa’s client organizations in dialogue and consulting projects that enable our clients to drive the growth and improved profitability of their payments business. The Senior Director will lead other team members in designing and delivering consulting engagements for clients in North Asia geographies, collaborating with other teams including Business Development, Product and Marketing. This role is critical in the focus on developing enduring, strategic relationships with clients, and will be a part of the leadership team in Visa Consulting.

Key Responsibilities

• Develop annual plans for consulting needs for North Asia clients.

• Proactively engage with clients ensuring annual/quarterly strategic discussions take place and program of work in place to drive business growth.

• Design consulting solutions to client requirements, striving for innovative and efficient approaches.

• Tap into Visa knowledge, best practices, benchmark data, research both primary and secondary, and analysis of client and industry situation.

• Develop frameworks and approaches that enable clients to address opportunities and tackle challenges.

• Undertake client projects, including project road mapping, client interviewing, analytical review of inputs, structuring of recommendations, report writing.

• Assign engagements and provide direction to other team members.

• Bring deep subject matter expertise to bear in undertaking engagements such as portfolio strategy, portfolio diagnostics, cardholder life cycle health checks.

• Facilitate meetings and workshops as an element of client engagements

• Foster partnership with other functional areas, ensuring alignment of opportunities and recommendations Provide subject matter expertise support and knowledge transfer to the wider Consulting team.

• Manage allocation of work across team and manage the project pipeline to maximize efficiency, throughput and quality.

• Model Consulting competencies and guide team members along the accreditation path through structured development program and skill transfer though projects.

• Select and manage any local consulting partners involved in the delivery of consulting engagements.

This role reports to the Head of Consulting and Analytics and the incumbent will conduct assignments in North Asia. This role has two direct reports.

Qualifications

• Strong academic credentials, with MBA or graduate degree preferred

• Expert level Excel and PowerPoint

Experience:

• Minimum 15 years’ experience in retail banking with the majority of that time in cards. Must have experience in cardholder marketing and portfolio management, with a solid grounding in Analytics, within in an issuing bank in a senior level capacity

• Global or multi-national business experience strongly preferred (e.g. with a major bank from a mature cards market such as USA, UK, Australia, HK or Taiwan)

• Experience in several key issuer business areas, such as portfolio management, marketing, product management, operations, risk management, for both credit and debit cards

• Understanding of card issuers’ P&L and critical factors in driving profitability

• Experience in and passion for the power of analytics to inform and drive strategy and tactics

• Some consulting experience preferred with project management and/or process re-engineering credentials helpful

Skills

• Expert level Excel and PowerPoint

• An understanding of statistical analysis, modeling, scoring schemes, etc.

• Expert level meeting and workshop facilitation skills

• Excellent project management skills

• Self-starter and able to operate independently, without detailed direction

• Very detailed oriented, is expected to ensure highest level of quality/rigor in reports and data analysis

• Global mindset, desire and demonstrated ability to work cross-culturally and in a matrix organization

• Superior analytical and problem solving skills, with demonstrated intellectual and analytical rigor.

• Multi-disciplinary thinking skills: creative, analytic, strategic

• Relationship management skills.

• Ability to influence and negotiate with senior executives.

• Entrepreneurial

• Self-driven, team player

• Excellent communicator, with strong English written and verbal skills

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