Director - Operations - Amicorp Group - Singapore

Job description
Job Role:
The job entails Managing all the operational aspects of a Branch office together with the Branch manager to make it customer focused and performance driven. The role is supervisory in nature and overs-see operations of team members.
Job Description:
To ensure that complementary activities for managing the smooth functioning of the office together with the Branch Manager (BM) are timely, accurate and effective. Some of the critical actions owned by the Director- Operations include:

• Ensure that the sale of entities is in line with the target set and appraise the BM on adequate measures to be taken to improve sale of entities

o Identify the areas / tasks for which charges are included in Management fee and the ones to be charged on time spent basis
o Compute, maintain and constantly review the cost price of the products offered
o Monitoring of all client accounting activities



• To monitor, track and ensure that office productivity is 75% and above measured weekly

o Review time sheet of production employees and monitor their productivity and chargeability on weekly basis
o Review of productivity reporting and performance against targets
o Discuss employee / office performance reports with BM on a monthly basis and take corrective actions for improvement
o Prepare road maps for employees ,evaluate performances in a structured manner ( monthly) and take corrective actions to deal with underperformance ( Performance Enhancement program) ( PEP) together with Human Resources

• To ensure that all Accounts Receivables > 90 is nil by following a structured means to timely and accurate Invoicing

o Ensure accuracy of invoices and its completeness (all clients have been invoices for all services rendered)
o Resolve any conflict between offices for revenue sharing
o Approve write-offs and ensure no / minimum write-offs
o Coordinate with AMs / RMs and the collection team for any collection issues
o To ensure that Work-in Progress invoicing > 90 days is < 10% of the total AR measured monthly o To ensure that any items in the Unapproved Chargebox > 30 Days is Nil measured monthly

• Ensuring office Profitability and performance aligned with the approved business plan for the office

o Coordinate and prepare annual budgets including operational and capital expenditure budgets
o Make sure all client accounts are prepared and filed within the due dates
o Ensure all clients are profitable
o Review of Fixed Fee agreement with the clients
o Complaint management and escalation point
o Review Client management agreement, payment approvals and Ensure customer policies, procedures and contractual agreements are consistently met.
o Ensure that debtors / creditors is monitored and collections / payments are consistent with set company / vendor policies / terms
o In conjunction with BM, ensure that business cash flow adequately supports office requirements to produce optimal results

• To oversee, ensure and approve where necessary :

o Purchases along with the Purchase order
o Write offs and client activation workflows
o Transactional activation workflows
o Client termination workflows including approval of write offs
o Management of Legal proceedings against non performing debtors

• Support all local recruitment and Human Resource administration activities
• Constant review and improvement of operational procedures
• Ensure compliance with statutory authorities and audit requirements
• Ensure contingency plans are in place for all services to include business recovery plans
• Ensure timely and accurate reporting of performance metrics and SLAs to the Management
• Maximize utilization of resources and drive cost control measures across operations
• Work with internal stakeholders such as BM’s of other Branch offices & group functions like Human Resources, Learning & Development , Central Office Personnel to ensure organizational goals are met or exceeded

Desired Skills and Experience
• Academic level: Advanced university degree in business, finance, tax and/or legal field.
• At least 5 years of working experience in senior management positions in financial services industry (preferably with international exposure)
• Successful staff management experience including performance management and personal development.
• Demonstrated knowledge and understanding of operational efficiency issues and quality management and control matters
• Good understanding of key financial services-related legislation
• Strong analytical skills with experience of costing/profitability analysis, preferably within the financial sector.
• A solution driven, decision maker, positive and proactive professional
• Good time management and organizational skills
• Good team player and interpersonal skills
• Excellent leadership, organizational, interpersonal and communication skills
• Excellent written and verbal communication skills
• Right attitude, flexible and creative and must be willing to travel.

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