Senior Director - Global Client Contract Management - Visa - Singapore

Job description
ROLE SUMMARY
The Senior Director of Global Client Contract Management (CCM) will lead the Client Contract Management team responsible for collaborating with various stakeholders across the organization to facilitate the execution of Visa client incentive and product contracts across countries in the AP & CEMEA geographies.


As an advocate of the Sales organization, the candidate will work closely with internal stakeholders and partners across Sales, Finance, Legal, Product, Audit, etc., to facilitate the execution of legally binding client agreements. The role requires significant focus on building and maintaining strong relationships with stakeholders to understand their contract needs, assist them in participating successfully in the contract management process and advocate on their behalf for process improvements and reduced time to market. This position will lead and develop talent, manage staff performance and inspire team and individual commitment to achieving business goals within acceptable and auditable policies and practices.

The ideal candidate will demonstrate strong leadership qualities, the ability to develop partnerships and build credibility with senior executives across the organization. A strong track record of removing barriers to success, identifying opportunities to continuously improve service quality, optimizing operational efficiencies and responding resourcefully to diverse local stakeholder demands within global strategies is required.

Located in Singapore, this position will be hired on local employment terms and will report to the Sr. Business Leader of Global Client Contract Management in San Francisco. Some travel required.

PRINCIPLE RESPONSIBILITIES
Leads and manages the AP & CEMEA CCM team.
Oversees the client incentive contract process to ensure that contracts are executed according to the Global Client Incentive Operating Policy (GCIOP), are complete, accurate and have received appropriate reviews and approvals
Interacts frequently with Group Country Managers, Country Managers and Business Development Managers to ensure Sales needs are understood and being met
Acts as the primary contact for Sales for assigned AP & CEMEA geographies as it relates to client contract requests
Interacts routinely with Executive and Senior Leadership throughout the AP & CEMEA geographies to ensure contract management needs are clearly understood and met
Identifies other client-facing contracts that could also benefit from being managed by the AP & CEMEA CCM team
Ensures contract management tools, quality assurance practices and Standard Operating Procedures are implemented and strictly applied by the CCM team to review, validate, execute and meet client contract execution audit requirements
Completes and delivers timely recurring and ad hoc management reporting for internal stakeholders, including executive & senior management
Identifies new opportunities and strives to develop ways to increase CCM’s value to its stakeholders and partners
Maintains diligent contract management records and documents including databases, logs, current and up-to-date procedures, service level performance tracking, etc., as needed to protect company assets, maintain the integrity of client and employee relationships and meet audit requirements
Ensures regional requirements are identified and considered in the development and enhancement of global contract management tools
Participates in special assignments and provides ad hoc support within functional scope as required

Qualifications
8-10 years proven leadership experience, ideally global or multi-national within the payments industry
Strong interpersonal, verbal and written communication skills to quickly develop and build credibility across diverse functions and management levels throughout Visa
Solid organizational and talent management skills to inspire and build employee alignment to local and global business goals
Demonstrated experience working with and supporting Sales organizations
Critical problem management and thought leadership to analyze performance challenges, identify gaps, determine root cause, propose solutions, influence and gain stakeholder consensus, develop and execute plans to realize improvements
Service quality focused with a strong track record of aligning people, processes and technology to optimize operating efficiencies, continuously improve practices and consistently comply with auditable policies and practices
Highly proficient in Microsoft products including PowerPoint, Excel, Word and Outlook (all applicants subject to Microsoft skills testing)
Master’s Degree in Business Administration or equivalent work experience
Must be fluent in professional business English (written and verbal); Mandarin, Japanese, Korean, or Russian is a plus
Six Sigma training and qualification is a plus
Experience with Visa products and services is a plus

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