Job Description
Who you are:
Consistently deliver against established goals
Successful experience growing, training and mentoring a team of enablement managers that are responsible for field readiness/enablement
Drive objective achievement through disciplined planning and organization - setting objectives through the development of actionable steps with assigned owners, timelines and measurements while anticipating and removing roadblocks and orchestrating multiple resources
Thrive on influencing and maximizing collaboration with a matrix ecosystem of cross functional resources in order to consistently deliver against established goals, revenue and renewal objectives.
Demonstrate leadership that promotes and exemplifies the highest standards of teamwork, accountability and mutual support.
Lead with passion, maintaining focus on individual development and growth while inspiring and setting an example for your team.
Motivate and mobilize cross functional partners through diplomatic collaboration and unambiguous communication
Know how to get things done through formal channels and informal networks
Thrive in an entrepreneurial and fast paced and evolving environment
Job Overview
Function Vision Statement: The Global Enablement organization exists as a function within Concur’s distribution organization, to ensure that every field-based Concur employee is on-boarded in the most productive way to ensure that the revenue impact and/or customer success impact of their role is realized. The team also ensures that existing employees keep up with knowledge specific to their role (e.g. new messaging, value props, and product). The team is highly matrixed (by role, by segment, by theater) and cross-functional.
Responsibilities:
Responsible for supporting and measuring enablement readiness activities (training, learning, events, employee development plans, content management, strategic planning) and delivery of programs to assigned revenue segments and groups across a defined geographical theater.
Be aligned with leadership to fully understand organizational objectives, performance gaps, and planned initiatives so to proactively create and deploy approved training against such initiatives
Maintain training/learning content (modules, files, programs, systems)
Create & Maintain curricula for on-boarding and continuing education around Concur solutions, processes, methodologies, strategies, etc.
Understand staffing goals and coordinate appropriate activity
Evaluation
Administer and evaluate feedback from programs
Alignment with leadership to determine program effectiveness
Metrics
Develop approved metrics to measure program success against objectives
Provides status reports and metrics to manager as required
Delivery:
Deliver live and virtual training and learning programs, including but not limited to :
New-hire onboarding and indoctrination
Own the complete training event
Event and program management
Venue selection and coordination
Understand learning objectives
Develop appropriate agenda
Identify and schedule specific SMEs to deliver training material and messages
Operate within budget requirements
Effective use of personnel and fiscal resources
Effective strategic planning
Participates in launch and sales readiness teams and provides needed collaboration as required by the product management and product marketing groups
Project Management
Develop and manage assigned events (1 – 5+ days in duration) within budget requirements (training, kick-off, mid-year, account review, etc.)
Job Specific Specialized Knowledge & Skills:
May require up to 50% travel
Industry experience in Sales Enablement preferred.
3+ years of experience leading a team measured by Customer Success, Sales and/or Service.
7+ years of experience with demonstrated track record of success in a goal-oriented, highly accountable, installed base sales environment (SaaS, Cloud, or related software industry highly preferred)
Bachelor/University degree in related field or minimum 5+ years related-experience in job function and/or industry.
Ability to pass a background check
Uses professional concepts and company policies to solve a wide range of difficult problems in imaginative and practical ways
Exercises judgment within generally defined practices and policies to select methods for obtaining solutions
Receives no instruction on routine work and only general instruction on new assignments
Interacts with other Concur employees at all levels
Strong business acumen and athleticism
Demonstrated experience in making formal presentations including ability to quickly redesign presentations and databases
Comfort and poise in speaking and presenting to large audiences for extended periods of time
Demonstrated ability to show sound judgment and decision making
Must be detail oriented
Must be able to maintain confidentiality and use discretion at all times
Must be able to provide leadership in both live and virtual environments
Strong interpersonal skills
Ability to manage cross-functional teams
Ability to perform a situational analysis to form opinion or solutions
Excellent written and verbal communication skills
Ability to work strategically with Executives and Senior leaders to determine gaps in learning and knowledge across the revenue generating field, and effectively design and implement actions to address with the collaboration and support of constituents.
Critical Performance Competencies:
Demonstrates different influence styles as appropriate to situation while maintaining positive relationships
Builds and maintains trusting relationships with peers and constituents
Effectively transfers thoughts and expresses ideas using speech, and listening skills to influences others and gain support
Adjust to new, different, or changing requirements
Listens with objectivity and checks for understanding
Persists despite obstacles and opposition or set backs
Competitive, high achiever
Holds self accountable for results
Conveys a sense of urgency and drives issues to closure
Value Competencies:
Displays passion for & responsibility to the customer
Hires, develops & rewards great people
Displays leadership through innovation in everything you do
Displays a passion for what you do and a drive to improve
Displays a relentless commitment to win
Displays personal & corporate integrity
EEO:
Equal Opportunity Employer, M/F/D/V.
Physical And Cognitive Or Mental Requirements
Concur is a dynamic, growing and fast-paced organization. As such, successful employees are able to work in a fast-paced environment, managing multiple priorities often times under tight deadlines. This typically requires working a 40+ hour work week to accomplish performance objectives. With that, Concur offers flexibility as to the specific working hours that may be required or available depending on your role.
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