The Global Account Executive Expert, commonly known as “Global Account Director (GAD)” is the sales and account lead assigned to one or more Strategic Customers (SCP – top of the GTM pyramid) and helps deepen and expand the SAP engagement with a defined strategic, market-leading, large, global customer.
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To drive toward success, the GAD ensures three critical elements are in place: a customer validated multi-year roadmap, an associated account strategy and annual plan, as well as effectively deploying and executing against the customer-SAP agreed governance model (including the assigned Executive Sponsor).
He/she is ultimately measured by growth in overall revenues, protecting the maintenance base, and increasing the NPS over time. The targets and priorities are set with the Regional SCP Head and that region’s MU / COO.
The Global Account Director:
Orchestrates and leads the execution of the account strategy, incorporating Software, Cloud, Services, Support/Maintenance, Partners and Channels (including OEM).
Is the Sales lead on the account(s) with primary focus on Cloud and License growth in partnership with Services Sales driving services growth
Coordinates all customer- facing functions, including executive sponsor engagement, HQ strategy visits, DT workshops, etc., all to achieve tighter more profitable business plans, thus increasing customer satisfaction and further solidifying the GAD’s position as a trusted advisor
Completes long-term business strategy planning and creates the SAP-enabling innovation agenda with the customer
Drives and identifies co-innovation opportunities, then facilitates moving from pipeline to delivery of the opportunities.
Develops long term c-level relationships, creates and manages a strong joint SAP-customer governance model, and ensures that the SAP assigned executive sponsor is appropriately engaged
Leads Integrated Account Planning and ensures that SAP footprint is expanded with involvement of all relevant LOB’s and strategic engagement with SI partners
Proactively identifies customer problems and proposes SAP solutions in addition to those already identified
Influences and leads a virtual team of resources from various LoBs, functions and geographies.
Drives revenue growth across all SAP LOBs throughout the customer lifecycle
Creates barriers to entry for competitors, protecting SAP’s customer base
Drives adoption of and protecting premium support services (MaxAttention )
Provides leadership around Value management and Value realization, enabling connection of Value Engineering methodologies and business transformation practices to (Business) Consulting delivery
WORK EXPERIENCE:
10+ years of business experience in Sales or Consulting with complex business software / IT solutions
5+ years of deep industry/domain expertise
5+ years of Large Account Management experience / leading account teams
Strong knowledge of the complete SAP offering (including Service and Support)
Several years as (Associate) Partner at System Integrator (e.g. AC) or
Several years of Business Consulting Management or Value Engineering
Knowledge of financial, competitive, regulatory environment (as applicable)
Experience with long term planning of resources, technology and account structure
Exceptional communication skills.
Business level English: Fluent
Local language: Fluent, Business Level
2-5 years professional experience
1-3+ years of accounting, treasury or finance experience or in required field (payroll, commissions, billing, banking, cash management, etc)
Good understanding of IFRS accounting issues and Sarbanes-Oxley requirements and local accounting skills.
Experience with SAP ERP preferred
Proficient in Microsoft Excel and Word
Contracts: Requires a general understanding of software license contracts and delivery of associated services; 3 to 5 years’ experience with software/software related services terms & conditions negotiation.
EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES:
Bachelor equivalent: yes
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