Brand Specific Description:
• To manage a team of Global Account Manager
• To develop the Account Management practices through innovative thinking and thorough implementation
• To drive the growth of Egencia customers profitability by selling new services and products
• To increase trading value of the portfolio (new countries, new subsidiaries…)
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• To support global Account Managers in answering renewal Request for Proposals and re-negotiate contract
• To bring a challenging approach in the company in order to create change when appropriate
Position Overview:
Responsibilities:
Full responsibility for a team Global Account Manager
• Resource planning and tracking of new requirements
• Provide quarterly / bi-annual / annual reports to customers and use as a platform for increasing spend. This may include choosing new technologies, analysis of their travel budget, negotiation with travel providers
• Sell Egencia expertise to customers to increase the trading value of the portfolio
• Manage (re)negotiations with customers
Experience and Qualification:
• B2B commercial Global account management experience, preferably within a Corporate Travel Management provider
• Proven account management of SME and Key accounts, national / multinational, across multiple markets and geographies.
• Understanding of multi-cultural environments and proven ability to adapt accordingly
• Ability to demonstrate commercial drive advice aligning with the clients strategy
• Proven ability to demonstrate board and senior level relationships
• Customer focused
• Organized and structured
• Maintaining key Account Strategy whilst coordinating with local markets to deliver overall benefit and value
• Good listening skills with the ability to interpret the customers needs
• Ability to adapt communication style depending on the audience
• Strong commercial aptitude
• Proven negotiation skills
• Creativity
• Problem solving capabilities
• Excellent communication skills, both in person and on the phone
• Strong and proven presentation skills
• Proven experience of a solution based approach
• Thrives in a pressurised environment
• Ability to be precise and work to tight deadlines
• Able to work autonomously, as well as working in a team environment
Competencies:
• People Development: Passionately seeks and identifies improvement areas in his direct reports profiles. Builds a plan to ensure personal development is occuring
• Customer Focus: Passionately meets or exceeds customer expectations. Enters the customer’s world through listening and understanding. Nurtures relationships by recognizing and delivering on customer needs and opinions.
• Innovation: Embraces creativity, innovation and is open to new ideas Innovates to improve current working practices / products / technologies to provide business opportunities and results
• Goal setting / short term planning: Achieves results by setting goals using quality planning, analysis and decision making. Adapts and copes successfully with changing circumstances.
• Problem solving: Takes initiative to identify current and potential problems and determines the best solution. Involves and/or manages the people and resources required within his team or other teams.
• Relationship building: Builds effective relationships through positive communication that motivates and influences others. Is an honest, trustworthy, valued team member and actively involved in achieving team objectives.
• Managing Complexity: Is able to work effectively in a highly complex, diverse, changing environment. Adapts well to and is energized by change whilst maintaining focus on key business goals and personal objectives.
• Business Management: Produces outstanding results both professionally and personally by effective management of business processes. Effectively plans, budgets, tracks and evaluates performance.
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