Associate Director - Business Development - ANZ - Singapore

Job description
The role will be responsible for overall management of the team including sales, operations, maintaining service excellence and ensuring team members are skilled and compliant with ANZ’s policies and procedures. The incumbent will also be responsible for enhancing the customer experience and delivering exceptional growth results across the key dimensions of quality sales activity, revenue, productivity and profit.
Dynamic working environment
Excellent opportunity to be part of a growing business
Leadership skills in managing the Direct Sales team


ANZ realises that our greatest asset is our people. We are vibrant professionals on a journey to create a super-regional bank that aims to be the best connected and most respected bank in the Asia Pacific region. ANZ is currently connected across 33 countries and provides world class learning opportunities and compelling career pathways for its people.

We’re exploring new and better ways to progress the business with energy and enthusiasm. Backed by a proud and established heritage, we’re on a journey creating a super regional bank. Connected by integrity and clarity of strategy, there is a real sense of excitement about the future.

The Associate Director, Business Development role will be responsible for the following duties, but not limited to:
Achieve sales delivery of NTB (New-to-Bank) Credit Cards and Moneyline acquisition targets via Direct Sales channel
Increasing ANZ visibility in SG market
Act as ‘voice of customer’. Establish and monitor changing customer trends and develop effective acquisition campaigns to maximise business opportunities.
Ensure consistent and high level of sales and service delivery by direct sales agents
Periodic sales meetings and ‘sales huddles’ to review and improve agents’ sales and service performance.
Build collaborative relationships with colleagues to enable delivery of sales objectives
Ensure adherence to ANZ policies, processes and external regulatory and legislative requirements

Requirements:
Well versed in credit cards and unsecured lending products, in particular in sales and service delivery, in depth understanding of local operating market
Ability to think broadly and interpret business plans into meaningful action items for the team
Leadership skills in managing the Direct Sales team
Excellent communication and negotiation skills
Tertiary qualifications in business related field

This is an opportunity to undertake a role offering exceptional opportunities for professional development with a broad range of career paths. It’s a place where the determined can succeed, the willing can grow and together, we can prosper.

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