The SFA Operations Support is a key member in the Hub Operations Support team. The role is responsible for ensuring that business processes initiated across the assigned territories are operated in an effective and compliant manner, and are in adherence to established policies and procedures. The role works collaboratively with business units and other functions (especially Compliance and Legal) to implement and maintain a robust controls framework, provide training on corporate policies and procedures, and will liaise with stakeholders on remediation actions required.
This role reports to the Senior Director, Hub Operations Support, to maintain activities and processes that allow the Business to run effectively and efficiently by focusing on:
Implementing a continuously improving controls and process framework that complies with Visa policy and procedures.
Develop remediation plans to address identified issues impacting the controls and processes environment.
Responsibilities
Provide consultative support to assist the Hub Businesses in supporting business opportunities to achieve a positive outcome and ensuring compliance to policies and procedures.
Provide commercial advisory to the Business and be seen as a “go to” subject matter expert on policies and procedures.
Represent the voice of the business teams to ensure the needs of the business are represented in developing and delivering effective controls, processes and procedures.
Partner with Compliance, Legal and Sourcing to implement and adhere to business procedures to ensure robust controls are in place
Ensure consistency in AP wide approach to delivering guidelines to executing business in accordance to policies and procedures, and reviewing proposed policy exceptions, include but not limited to the following:
- Assist Business Units (BUs) to fulfil Sourcing tasks such as raising Visa Supplier Manager (VSM), Purchase Requisition, Supplier or Non-supplier set-up in Oracle and work with Sourcing team to onboard approved Value-In-Kind (VIK) vendors in Playbook
- Review and approve VIK requests, contracts and associated purchase requisitions and escalate non-compliance issues to Financial Internal Controls’ team
- Assist BUs in reviewing contracts to ensure the business intent and commercial terms are clearly stated
- Facilitate prepayment approval requests, prevent unnecessary upfront payments to suppliers and track approved prepayments
- Ensure proper account coding, especially in terms of Contra Revenue-versus-Opex account classification
- Review supporting documents for Receiving in Oracle and perform Receiving for BUs
- Ensure Pipeline (Project registration) report is updated so that each stage or tranche of every transaction is monitored and executed perfectly without violation to Visa’s policies and procedures
- Review progress and closure reports to ensure transactions are properly closed and post campaign evaluation completed satisfactorily, with Visa’s obligations fully discharged and Business Partners’ obligations fully delivered
- Provide oversight to ensure Hub teams are properly managing gifts, donations or corporate events in accordance with policy and procedures; ensures strong inventory tracking and management for gifts/goods
Review and opine on business transactions requiring policy exception working with the respective stakeholders and policy owners
Support the Hub Controls Committee that meets regularly to align on supporting the BUs effectively, and review complex &/or high risk transactions.
Perform root cause analysis and drive corrective action of exceptions identified by key controls stakeholders.
Develop metrics reporting and analytics of implemented processes that measure risk and support continuous business improvement activities.
Develop and maintain procedures and standard processes to assess, report, and remediate operational risk and compliance-related issues; provides regular self-assessment reporting to Functional team leads.
Provide recommendations to Hub Operations Support team and Hub Functional teams on creating a strong compliance culture.
Support the Hub Controls Committee that meets regularly to align on supporting the BUs effectively, and review complex &/or high risk transactions
Perform root cause analysis and drive corrective action of exceptions identified by key controls stakeholders
Develop metrics reporting and analytics of implemented processes that measure risk and support continuous business improvement activities
Develop and maintain procedures and standard processes to assess, report, and remediate operational risk and compliance-related issues; provides regular self-assessment reporting to Functional team leads
Provide recommendations to Hub Operations Support team and Hub Functional teams on creating a strong compliance culture.
Reporting Relationships and Interactions:
• This position will be located in Singapore and will report to the Senior Director, Hub Operations Support.
• Work extensively in a team environment with cross-functional team leads and staff, as well as Compliance, Legal, Sourcing and Contracts Management teams.
Qualifications
Professional
Prior work experience in business operations, compliance, audit, or risk with focus on operational controls
8-12 years of business experience including supporting senior leadership
Strong Audit, business controls, compliance & risk function experience desired
Experience in financial services or payments industry preferred
Technical
Bachelor's degree in a business discipline, with higher degree qualifications preferred.
Good finance and accounting knowledge
Knowledge of card and payments industry preferred
Excellent Microsoft Excel and Access working knowledge
Experience or qualifications in business improvement methodologies such as six sigma an advantage
Business
Strong problem solving skills, with demonstrated ability to identify and resolve issues and risks, including root cause analysis
Ability to anticipate and identify opportunities to establish standards and controls, as well as develop and recommend solutions
Experience in creating, implementing and training on policies, procedures and guidelines
Ability to work effectively in a matrix management structure, that is diverse, international with a multi-cultural environment
Strong communication, interpersonal and influencing skills and ability to drive effective change at all levels of the organization
Detailed, conscientious and highly responsible team player
Superior business English, both oral and written is essential
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